Employee Management and Customer Service in the Retail Industry

★★★★★ 4.1 70 reviews

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Management number 233424175 Release Date 2026/06/27 List Price US$61.02 Model Number 233424175
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Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job. Read more

ISBN10 047172324X
ISBN13 978-0471723240
Edition 1st
Language English
Publisher Wiley
Dimensions 7.5 x 0.46 x 9.25 inches
Item Weight 13.1 ounces
Print length 204 pages
Publication date August 9, 2005

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